1. Introduction
These Terms and Conditions (the "Terms") govern your access to and use of the Car Wish Best website located at carwishbest.com (the "Website") and any automotive repair, diagnostics, maintenance, or related services we provide (collectively, the "Services"). By accessing, browsing, or using the Website or engaging our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree with these Terms, you must refrain from using the Website and from booking or using our Services. These Terms apply to all visitors, customers, and any other users of the Website and Services within Finland and elsewhere, to the extent permitted by applicable law.
2. Eligibility and User Responsibilities
Our Website and Services are intended for individuals who are at least 18 years of age and who have the legal capacity to enter into binding agreements under the laws of Finland or their applicable jurisdiction. By using the Website or engaging our Services, you represent and warrant that you meet these eligibility requirements.
Where the Website allows you to create an account, submit booking information, or otherwise provide personal or vehicle-related data, you agree to:
- Provide accurate, current, and complete information at all times;
- Promptly update any information that becomes outdated or incorrect, including contact details and vehicle data;
- Ensure that any person on whose behalf you book Services has authorized you to do so; and
- Comply with all applicable laws, regulations, and these Terms when using the Website and Services.
You are responsible for any activity carried out under your name, account, or booking reference, whether performed by you or by someone you have authorized.
3. Service Offerings
Car Wish Best provides a range of professional automotive repair and maintenance Services designed for both private and commercial customers. Depending on location and availability, our Services may include, but are not limited to, diagnostics, scheduled maintenance, mechanical repairs, tire and brake services, and fleet support.
Detailed descriptions of our core Services, together with process overviews and service categories, are available on the relevant pages of this Website, including our Services and Process pages. Some Services may be subject to additional terms, limitations, or exclusions, which will be communicated to you at the time of booking or confirmation.
All Services are provided by qualified personnel using appropriate tools and parts, subject to reasonable availability. However, specific outcomes (for example, repair completion times or exact diagnostics results) may depend on the condition, age, and configuration of your vehicle, as well as third-party part availability and other factors outside our direct control.
We reserve the right to modify, suspend, or discontinue any Service, category, or feature at any time, including live chat or help center functionalities, in order to maintain service quality, comply with legal requirements, or perform maintenance on our systems.
4. Pricing and Payments
Car Wish Best is committed to transparent and professional pricing. Information on indicative prices, service packages, and quote requests is provided on our Pricing page and may be further detailed in individual offers, estimates, or order confirmations issued to you.
Unless explicitly stated otherwise, all prices are quoted in euros (EUR) and include applicable taxes, duties, and statutory charges as required under Finnish law. Any additional fees (such as disposal fees, special-order parts, or emergency diagnostics) will be communicated to you in advance where reasonably possible.
We accept the payment methods indicated during the checkout or booking process, which may include credit or debit cards, online banking, and other secure electronic payment options. We may utilize third-party payment service providers to process transactions securely on our behalf.
In many cases, you may request an estimate or quote before work begins. Such estimates are based on the information you provide and our preliminary assessment of the vehicle. They are not binding and may be adjusted where additional issues are identified during diagnostics or repair, in which case we will inform you and seek your approval before proceeding with additional work, except in urgent safety-related scenarios.
Payment terms, including any advance payments, due dates, and late payment charges, will be specified in your booking confirmation, invoice, or applicable service contract. We reserve the right to withhold vehicle release or further Services where outstanding amounts remain unpaid, to the extent permitted by law.
5. Appointment Scheduling and Cancellations
You may request or schedule Service appointments through our Website, including via the Booking page, or through other channels that we make available (such as phone or email). All bookings are subject to our confirmation, workshop capacity, and parts availability.
When scheduling an appointment, you agree to provide accurate information regarding your vehicle, desired Services, preferred times, and any known issues or constraints. We may contact you to clarify details or propose alternative times if your preferred slot is unavailable.
Our cancellation and rescheduling policies are designed to maintain efficient workshop operations while remaining fair to our customers. Unless otherwise specified in your booking confirmation or local policy:
- You may cancel or reschedule an appointment free of charge by providing us with reasonable advance notice;
- Short-notice cancellations or repeated missed appointments may result in a fee or require advance payment for future bookings; and
- Arriving late may reduce the scope of work we can complete, or require a new appointment, particularly during busy periods.
We reserve the right to cancel or reschedule appointments in cases of force majeure, safety concerns, staff unavailability, or other circumstances beyond our reasonable control. In such cases, we will make reasonable efforts to notify you and arrange an alternative appointment.
6. User Accounts and Security
Some features of the Website or Service processes may require you to create a user account or profile. When you do so, you must keep your login credentials confidential and take reasonable steps to prevent unauthorized access to your account.
You agree to:
- Use strong, unique passwords and update them periodically;
- Notify us promptly if you suspect any unauthorized access, misuse, or security breach related to your account or bookings; and
- Log out of shared or public devices after accessing your account.
We may, at our sole discretion and where justified, suspend, restrict, or terminate your account or access to certain features if we detect or reasonably suspect:
- Violation of these Terms or any applicable law;
- Fraudulent, abusive, or harmful behavior; or
- Security risks or integrity concerns related to our systems or other users.
Where legally required or appropriate, we will inform you of the reasons for such suspension or termination and provide guidance on any steps needed for restoration of access.
7. Intellectual Property
All content and materials available on the Website, including but not limited to text, graphics, logos, icons, photographs, high-resolution automotive imagery, audio and video clips, software, user interface elements, design layouts, and brand assets (collectively, the "Content"), are the property of Car Wish Best or our licensors and are protected by copyright, trademark, and other applicable intellectual property laws.
Except as expressly permitted in these Terms or by prior written consent from Car Wish Best, you may not:
- Copy, reproduce, modify, adapt, translate, or create derivative works based on the Content;
- Distribute, transmit, display, or otherwise make the Content available to the public;
- Remove, obscure, or alter any proprietary notices or branding; or
- Use our trade name, trademarks, service marks, logos, or trade dress in a way that may cause confusion or imply sponsorship or endorsement.
You may view and print a reasonable number of pages from the Website for your personal, non-commercial use, provided that you do not remove or alter any copyright or other proprietary notices and that you comply with these Terms.
8. Acceptable Use Policy
You agree to use the Website and Services in a lawful, respectful, and responsible manner. In particular, you must not:
- Use the Website or Services for any unlawful purpose or in violation of any applicable local, national, or international law or regulation;
- Interfere with or disrupt the security, integrity, or performance of the Website or any related systems or networks;
- Attempt to gain unauthorized access to any account, data, or system, whether belonging to Car Wish Best or to other users;
- Introduce or transmit malware, viruses, or any other malicious or harmful code;
- Harvest, scrape, or otherwise collect information from the Website, including personal data of other users, without proper authorization;
- Use automated tools, bots, or scripts to access or interact with the Website in a way that imposes an unreasonable or disproportionately large load on our infrastructure; or
- Submit content or communications that are defamatory, abusive, discriminatory, obscene, or otherwise inappropriate.
We reserve the right to monitor usage of the Website to the extent permitted by law and to take appropriate action, including suspension or termination of access, where we reasonably believe that your use violates this Acceptable Use Policy.
9. Warranties, Disclaimers, and Limitation of Liability
Car Wish Best aims to deliver high-quality automotive Services and to maintain accurate, up-to-date information on this Website. However, to the fullest extent permitted by applicable law, the following provisions apply.
Service-related warranties. Any specific warranties or guarantees relating to parts or workmanship will be communicated to you in your service documentation or invoice. Such warranties are subject to the conditions, time limits, and exclusions specified therein. Normal wear and tear, improper use of the vehicle, and modifications performed by third parties may void such warranties.
Website information and availability. The Website, including any tools such as appointment scheduling, pricing information, or service descriptions, is provided on an "as is" and "as available" basis. While we strive for accuracy and uptime, we do not warrant that the Website will be uninterrupted, error-free, or free from vulnerabilities, nor that all information will remain current at all times. Information presented on the Website is for general guidance and does not replace professional diagnostics or personalized advice.
Third-party links and services. The Website may contain links to third-party websites, tools, or services (including payment providers). These are provided for convenience only, and Car Wish Best does not endorse or assume responsibility for their content, security, or privacy practices. Your use of third-party services is subject to their own terms and policies.
Limitation of liability. To the maximum extent permitted by law, Car Wish Best, its owners, employees, and contractors shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Website or Services, including but not limited to loss of profits, loss of data, or loss of use, even if advised of the possibility of such damages.
Our total aggregate liability to you for any and all claims arising out of or related to the Website or Services shall not exceed the amount actually paid by you to Car Wish Best for the specific Service giving rise to the claim, except where a different limit is required by applicable law.
Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded or limited under applicable law, including liability for gross negligence, intentional misconduct, or statutory consumer rights.
10. Privacy Policy Reference
Car Wish Best is committed to protecting your privacy and handling your personal data in a transparent and secure manner. Our separate Privacy Policy explains how we collect, use, store, and protect personal information in connection with the Website and our Services, as well as your rights under applicable data protection laws.
By using the Website or engaging our Services, you acknowledge that you have been informed about our data practices as described in our Privacy Policy and consent to such practices to the extent required by law. We encourage you to review the Privacy Policy regularly, as it forms an integral part of these Terms.
For detailed information, please refer to our Privacy Policy.
11. Amendments to Terms
We may update or modify these Terms from time to time in order to reflect changes in our Services, legal or regulatory requirements, or business practices. When we make material changes, we will take reasonable steps to inform you, which may include updating the "Last updated" date at the top of this page, posting a notice on the Website, or contacting you through the contact details associated with your account or recent bookings.
Unless otherwise stated, revised Terms will take effect immediately upon being posted on the Website. By continuing to access or use the Website or Services after the updated Terms have become effective, you agree to be bound by the revised Terms. If you do not agree to the changes, you must stop using the Website and Services.
12. Contact and Support
If you have any questions, concerns, or require clarification regarding these Terms and Conditions or your use of the Website and Services, you can reach our support team through the channels provided on our dedicated support and contact pages.
For assistance, please visit our Support page or get in touch using the details on our Contact Us page. We will make reasonable efforts to respond to your inquiry within a practical timeframe, taking into account the nature and urgency of your request.